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Street view image of La Bella  - 45 chigwell road, South Woodford, E18 1NG
Therapists
45 chigwell road
South Woodford, E18 1NG
02085305343
07904765630
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Business Details
Opening hours
Monday 0:00 - 0:00 Friday 10:00 - 19:00
Tuesday 10:00 - 19:00 Saturday 10:00 - 17:00
Wednesday 10:00 - 19:00 Sunday -
Thursday 10:00 - 19:00 
Detailed Business Description
Beauty salon based a 5 minute walk from south woodford station and has customer parking .
We offer our customers
Late Opening
At our premises we have
Customer rest areas
Customer toilets
Disabled access
Free parking
Future Products
We are always looking into new up and coming products
What makes this business unique
Very clean & tidy salon specialise in gel nails & facials,
Payment methods we accept
American Express
Cash
Master Card
Visa
Business tags
Reviews
May
25
Anisha
2014
So I booked a wowcher deal for this place for my partner and I to get a massage. Booked over a month in advance! My partner and I have stressful jobs and it's so hard to get time off and therefore bank holiday was perfect, we were excited to relieve some stress.. Until... Since booking I have had 6 phone calls from the salon trying to move my booking! Each time they have then said ok no worries we will keep your appointment. Theb just today I have had a phone call (bearing in mind it's less than 24hours before my appointment) they have cancelled my bookings due to their therapist not having child care. I explained to them that I have booked accommodation around the area because of this appointment and there is no other day my partner and I can do. The rude therapist said "fine I will come in then" and she hung up on me. I then an hour later received a shockingly unprofessional phone call from the manager of the salon. She said that my booking remains cancelled and blamed me for inconveniencing her staff. She said I quote " u have upset my therapist so much and I don't want to lose good staff" first of all it is disgusting the way the therapist and manager spoke to me and then for her to come out with such a ridiculous comment on how I have spoken is beyond me. All I said to the therapist was this is ridiculous as I can't do any other time and I have booked accommodation around this so it's not good enough. She then confirmed she will keep the appointment and then had her manager call me to verbally abuse me. The manager accused me of being rude when I was just raising concern at the number of times they are messing me around. I did say " will you be reimbursing me for the room that I have booked because of this massage" she said "no I will do no such thing as it's not in the contract" " you're being very rude to me now and I've got to go as my husband says I'm supposed to be off work this weekend and I've spent already over an hour trying to sort this out for you" I am utterly disappointed and have been victimised by this salon I think it is disgusting customer service and completely unprofessional. If a salon has made a mistake, it is their DUTY to sort it out NOT my duty or concern on how they should do it and whether it's supposed to be their day off. In fact it is the salon that has now ruined my lovely bank holiday weekend plans! It has really made me think twice about using wowcher again as buying discounted offers will result in being treated like a little to no priority and also no respect for a client. This ridiculous place has me more stressed than I was before and also without a solution for our need for a massage. I feel that this needed to be said so others like me don't fall into a trap only to end up with loss of earnings and a headache. I would never recommend this salon to anyone! Ever!

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